Category: Uncategorized

For years, SaaS CTOs focused on system reliability. Uptime, latency, error rates. The tooling matured. Practices stabilized. Reliability became expected. The next frontier is not infrastructure. It is metrics. Modern SaaS companies run on numbers. Revenue, activation, retention, usage, cost efficiency. These metrics drive product decisions, pricing, forecasting, and investor narratives. When metrics are unreliable,…